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Handling Incident Response following Security Standard Operations Procedure When there is a security breach or a computer incident, a good way to address and manage this is through an organized method referred to as incident response. The purpose of the incident response is to be able to handle the situation in a way that whatever damage incurred can be reduced, as well as other factors like recovery time and costs. In specific terms, the incident response includes a policy that defines the component of what an incident is and a step procedure to be observed when an incident occurs. The computer incident team, security, IT staff, representatives from the legal, human resources and public relations departments make up the organization’s incident response. SANS (SysAdmin, Audit, Network and Security) Institute, a world-class security operations center, in their experiences in handling computer incidents, they have offered these steps to address an incident effectively.
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Knowing that there is always a possibility of a security breach or computer incident, an organization must first prepare how to address this by educating its users and IT staff on the importance of an updated security measures and, at the same time, training them how to respond to computer and network security incidents properly and quickly.
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It is also imperative to create an incident response team who will take proper action on an incident, so that their task is to determine first if an incident constitutes one and act on it. If the team finds out that the incident is a security incident, they can contact CERT (Computer Emergency Response Team) Coordination center, which can track the internet security activity and has current information on viruses and worms. The team further investigates the incident problem in so far as to what extent has it spread and controls the spread by disconnecting the affected systems, as well as the affected devices, to prevent further damage. Then the team verifies the origin of the incident, so that the root cause and all traces of malicious code are removed. After eradicating the root cause and traces of the malicious code, the data and software are restored from the already clean, backup files, making sure that no vulnerabilities remain and that systems are monitored for any sign of recurrence. An incidence report is made by the team, reflecting the incident and how it was handled and giving recommendations for future response and preventing any such recurrence. Creating an incident response team can be effective if the IT staff has the qualification, competence to fill in the role as incident responders and security operations center analysts. For big corporations, security measures are of prime importance such that some corporations would rather outsource from reputed security service providers or contract incident specialists. In most organizations, it is a mix team up of their in-house incident team in collaboration with an outsourced security analysts. What is most fundamental is for the organization to provide the right, standard training to the in-house incident response team through a security provider whose service is of global standards.